Privacy Policy
Overgo AI, Inc. a Delaware corporation, referred to in this Privacy Policy as “OVERGO”, “we,” “us,” or “our.” We are committed to respecting your privacy and protecting your personal information. In support of our commitment, we developed this privacy policy (together with our Cookie Notice and Controls, collectively, “Privacy Policy”) in order to be transparent about how we collect, use, disclose and safeguard your (and/or the members of your group/traveling party’s) personal information submitted by you at www.overgo.co and www.overgo.ai (“Website”), as well as any other media form, media channel (including, without limitation, email), mobile website, mobile application, or call center, related or connected thereto our Website, regardless of whether they directly display or link to this Privacy Policy (individually, a “connected service”, and collectively, “connected services”).
This Privacy Policy applies to the following:
- All connected services relating to OVERGO, including all information collected through our connected services.
- Information collected by us (or on our behalf) but excluding instances where your information is collected under a different Privacy Policy or notice made available to you at the time your information is collected.
- Information shared with us by third parties for our own use, as well as publicly available information collected by us.
The collection, use, and disclosure (collectively, “processing”) of information described in this Privacy Policy is controlled by OVERGO. Please read this Privacy Policy carefully before using the site or submitting any personal information. If you have any questions or concerns about this Privacy Policy or our practices with regards to the information processed under this notice, please contact us using the contact information and methods provided under How To Contact Us below. By using the Website, you are accepting the practices described in this Privacy Policy. These practices may be changed from time to time, but any changes will be posted to our Website and we will take the appropriate steps to inform you consistently of the significance of the changes, and in accordance with applicable law. As it deems necessary, OVERGO reserves the right to amend or make revisions to this Privacy Policy at any time and for any reason in its sole discretion. You can see the date the policy was last updated by looking at the “Last updated” date shown at the beginning of this Privacy Policy document. You are encouraged to review the Privacy Policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Your continued use of our services (including without limitation using our Website or submitting any personal information) after any changes to the Privacy Policy constitutes your consent to said changes.
Note: The privacy practices set forth in this Privacy Policy are for this Website only. If you link to or utilize other websites, you must review the privacy policies posted at those sites.
Information We Process
We collect information that can be used to identify or contact a particular person (we refer to this type of data as “personal information”). Personal information includes information that does not directly identify you by name or include your contact information, but which may be used to identify that a specific computer or device has accessed our connected services and which if combined with certain other information could be used to identify you. We collect personal information when you provide it to us directly (e.g., when you submit a contact form through our connected services); when generated by your activity on our connected services (e.g., the amount of time spent on a particular page of our Website); and when shared with us by our business partners (e.g., email marketing vendors or collected from other sources, publicly-available sources).
Information You Give To Us
We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information. You may visit our connected services without submitting any information about yourself. However, we do collect personal information that you voluntarily provide to us when registering with us, expressing an interest in obtaining information about us, when engaging with us, or otherwise contacting us or utilizing our connected services. This includes:
- Registering an account as one of our members, a family member of a member or a guest of a member.
- Requesting our communications.
- Participating at one of our events.
- Purchasing products or services from us.
- Participating in member profiles and directories, apps, message boards, chat rooms or other connected services where registration is required.
- Communicating by any other means with us.
The personal information that we collect depends on the context of your interactions with us, the choices you make and the products and features you use. The personal information we collect can include the following:
- Name and Contact Data. We may collect your first and last name, email address, postal address, phone number, and other similar contact data.
- Biographical Data. We may collect your birthday, country of citizenship, name and contact data for your emergency contact.
- Proof of Identity Data. We may collect information from identification documents such as a driver’s license and/or passport.
- Credentials. We may collect passwords, password hints, and similar security information used for authentication and account access. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable
- Photos. We may collect profile photos and other pictures and videos you share with us.
- Social Media Handles and Account Information. We may collect third-party social media handles and account information that you choose to share with us, such as LinkedIn, YouTube, Facebook, and Twitter account names and profile data.
- Event Data. We may collect information regarding the events in which you participate.
- Payment Data. We may collect data necessary to process your payment if you make purchases or donations, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor, and you should review its privacy policies and contact the payment processor directly to respond to your questions.
ALL PERSONAL INFORMATION THAT YOU PROVIDE TO US MUST BE TRUE, COMPLETE AND ACCURATE, AND YOU MUST NOTIFY US OF ANY CHANGES TO SUCH PERSONAL INFORMATION.
Information We Collect Automatically
Some information – such as IP address and/or browser and device characteristics and device geolocation data – is collected automatically when you visit our connected services. We use cookies and similar technologies on our connected services that automatically receive and track certain data about how you and other visitors interact with our connected services, preferences expressed and chosen settings. For example, we may collect information about your device (such as your device and browser type, operating system, IP address, mobile network carrier, and device and advertising identifiers), and your use of our connected services (such as access dates and times, online features or pages viewed, system activity and the third-party site or service you were using before interacting with our connected services). In some cases, we do this through the use of cookies, pixel tags, local storage, statistical identifiers, software development kits, and similar technologies that create and maintain unique identifiers.
PLEASE SEE OUR COOKIE NOTICE AND CONTROLS TO LEARN MORE ABOUT OUR USE OF COOKIES AND SIMILAR TECHNOLOGIES, THE TYPES OF DATA COLLECTED THROUGH THESE TECHNOLOGIES, AND YOUR CHOICES REGARDING THEIR USE ON OUR ONLINE SERVICES.
Information Collected From Other Sources
We may obtain information about you from other sources, such as public databases, marketing partners, event organizers, as well as from other third parties. Examples of the information we receive from other sources include social media profile information, and registration information submitted to third parties event sponsors and organizers.
Combining Information
Where permitted by law, we may combine the personal information you provide to us through our connected services with information we collect through other connected services, information collected offline, and information provided to us by third parties. Where permitted by law and feasible, we may also combine your personal information with data collected automatically through your use of our connected services, in which case we will treat any information that is combined or associated with your personal information as personal information for as long as it can reasonably be linked with your personal information. We use this consolidated information to improve our connected services and product and service offerings, enhance our marketing and research activities, communicate information to you, and for any other legitimate purpose described in this Privacy Policy.
How We Use Your Information
We process your information for a variety of legitimate business purposes described below, such as providing access to and securing your account, contacting you, and other operational purposes.
We use your personal information for a variety of legitimate business purposes, including the following:
- To facilitate account creation and logon process and administer user accounts. We use your registration information and information collected automatically through cookies and similar technologies to create, administer, and provide you with access to your account. In some cases, we process your information for these purposes pursuant to your consent. In other cases, we process your information for these purposes in order to fulfill our obligations under an agreement with you.
- To supplement account profiles and sharing. If you choose to link your account with us to a third-party account such as your Google or Facebook account, we use the information you allowed us to collect from those third parties to supplement your profile information and to enable you to easily share information with others on the applicable third-party services. In some cases, we process your information for these purposes pursuant to your consent. In other cases, we process your information for these purposes based on our legitimate interest in enhancing our products and services.
- To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see Your Privacy Rights below). In some cases, we process your information for these purposes pursuant to your consent. In other cases, we process your information for these purposes based on our legitimate interest in direct marketing.
- To send administrative information to you. We may use your personal information to send you products, services and new feature information and/or information about changes to our terms, conditions, and policies. In some cases, we process your information for these purposes in order to fulfill our obligations under an agreement with you. In other cases, we process your information for these purposes based on our legitimate interest in providing you with relevant information about our products, services, and events.
To send periodic emails. The email address you provide for order processing will be used to send you information and updates pertaining to your order. It may also be used to respond to your inquiries, and/or other requests or questions. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed instructions to do so at the bottom of each email or you may contact us via our Website and/or mobile application.
- Request feedback. We may use your information to request feedback and to contact you about your use of our connected services. In some cases, we process your information for these purposes pursuant to your consent. In other cases, we process your information for these purposes based on our legitimate interest in product, service and event development.
- To protect our connected services. We may use your information as part of our efforts to keep our connected services safe and secure (for example, for fraud monitoring and prevention). We process your information for these purposes based on our legitimate interest in preventing fraud and securing our connected services and information.
- To enforce our terms, conditions and policies. In some cases, we process your information for these purposes in order to fulfill our obligations under an agreement with you, such as a registration agreement, or membership agreement. In other cases, we process your information for these purposes based on our legitimate interest in ensuring network and information security and preventing fraud. In other cases, we process your information for these purposes in order to comply with or enforce our rights under applicable law.
- To receive and issue payments. In some cases, we process your information for these purposes in order to fulfill our obligations under an agreement with you. In other cases, we process your information for these purposes based on our legitimate interest in debt collection and facilitating payments.
- To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond. In some cases, we process your information for these purposes based on our legitimate interest in complying with applicable laws and preventing harm. In other cases, we process your information for these purposes in order to comply with or enforce our rights under applicable law.
- For the purposes identified in our Cookie Notice and Controls. In some cases, we process your information for these purposes pursuant to your consent. In other cases, we process your information for these purposes based on our legitimate interests in performing connected service analytics, product development, direct marketing, understanding user preferences, and securing our connected services. In other cases, we process your information for these purposes in order to comply with or enforce our rights under applicable law.
- For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our ventures, products, services, marketing and your experience. In some cases, we process your information for these purposes pursuant to your consent. In other cases, we process your information for these purposes based on our legitimate interests in performing connected service analytics, product development, direct marketing, and understanding user preferences.
We may generate aggregate or de-identified data that does not contain your personally identifiable information. We are not restricted in how we use or share such aggregated or de-identified data.
How We Share Your Information
We share information with our affiliates, service providers, marketing partners, business partners, with other members or users of our connected services, in the event of a business transfer, and for legal purposes.
We may share or otherwise disclosure your personal information with/to the categories of recipients identified below for the following purposes:
- OVERGO and Our Affiliates. Any information collected by OVERGO will be shared with other Affiliates of OVERGO in order to jointly engage in the activities described in this Privacy Policy and otherwise provide you with our travel-related products and services. We may share your information with our other affiliates, in which case we will require those affiliates to honor this Privacy Policy. “Affiliates” include any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. In some cases, we share your information for these purposes pursuant to your consent. In other cases, we share your information for these purposes in order to fulfill our obligations under an agreement with you, such as a registration agreement, or membership agreement. In other cases, we share your information for these purposes based on our legitimate interest in supporting our internal administrative operations.
- Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to provide such services. Examples include payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the connected services, which will enable them to collect data about how you interact with the connected services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. In some cases, we share your information for these purposes pursuant to your consent. In other cases, we share your information for these purposes in order to fulfill our obligations under an agreement with you. In other cases, we share your information for these purposes based on our legitimate interest in supporting our operational activities. Unless described in this Privacy Policy or at the time your information is collected, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
- Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit our connected services. These companies may use information about your visits to our connected services and other websites that are contained in or generated by cookies and similar technologies in order to provide advertisements about goods and services of interest to you. Please see our Cookie Notice and Controls below for additional information. In some cases, we share your information for these purposes pursuant to your consent. In other cases, we share your information for these purposes based on our legitimate interest in marketing and improving our products, services and events.
- Business Partners. We may share your information with our business partners to offer you certain products, services or promotions. If we offer products, services, events or content on a ‘co-branded’ basis, you may see both our logo and the logo of the co-branded partner. To access, use, or participate in co-branded products, services, events or content, you may have to provide certain requested information which may be shared with our co-branded partners. You should read the individual privacy policies and terms of use of our co-branded partners, as these may differ in some respects from this Privacy Policy. Remember, you can always opt-out of sharing your information with a co-branded partner by choosing not to use or participate in the product, service, event, or content provided. In some cases, we share your information for these purposes pursuant to your consent. In other cases, we share your information for these purposes in order to fulfill our obligations under an agreement with you, such as a registration agreement, or membership agreement. In other cases, we share your information for these purposes based on our legitimate interest in promoting and facilitating our products, services and events.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We share your information for these purposes based on our legitimate interest or in order to comply with or enforce our rights under applicable law.
- Legal Purposes. We may also disclose information we collect to legal counsel, law enforcement, and other appropriate authorities in special cases, including when we have a reason to believe that such disclosure is necessary to identify, contact, or bring a legal action against someone who may be causing injury to or interference with our rights and property or those of any other person; or when we believe that it is required by applicable laws, court orders, or government regulations. We share your information for these purposes in order to comply with or enforce our rights under applicable law.
- Marketing. You agree that we may send marketing or advertising materials to you via email or mail, including but not limited to, newsletters, blog updates, travel developments, etc. If you do not wish to receive marketing materials from us or any company we are affiliated with, please Contact Us and submit a request to remove your personal information from our marketing list. Any personal information shared with our affiliates (including, without limitation, our host agency, if applicable) will be protected by and subject to this Privacy Policy as well as the privacy policies of our affiliates. We also may share your information with other third-party suppliers who provide services for your booking(s) and their privacy policies apply to the information they receive from us.
We may use cookies and other tracking technologies (like web beacons and pixels) to collect and store your information. Specific information about how we use such technologies, how you can refuse certain cookies or manage and change your cookie preferences or delete cookies entirely, can be found in our Cookie Notice and Controls.
International Transfers
We may transfer, store, and process your information in, to, through or with countries other than your own.
OVERGO and our servers are located in the United States. If you are engaging with us from outside the United States, please be aware that your information will be transferred to, stored, and processed by us in our facilities located in the United States and by those third parties with whom we may share your personal information, which third parties may be located in the United States or in other countries. The level of protection for your information in the United States or such other countries may not be the same as the level of protection in your country.
If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. We will, however, take all necessary measures to protect your personal information in accordance with this Privacy Policy and applicable law. Please see the Supplemental Information and Rights for European Residents section for more information.
In particular, we comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States and have certified our compliance with it. As such, we are committed to subjecting all personal information received from European Union (EU) member countries, in reliance on the Data Privacy Framework, to the Framework’s applicable principles. To learn more about the Data Privacy Framework, visit https://www.dataprivacyframework.gov/Program-Overview.
OVERGO is responsible for the processing of personal information it receives, under the Data Privacy Framework, and subsequently transfers to a third-party acting as an agent on its behalf. With respect to personal information received or transferred pursuant to the Data Privacy Framework, OVERGO is subject to the regulatory enforcement powers of the U.S. FTC. In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Links To Third-Party Websites
We are not responsible for and do not endorse the content of third-party websites or resources available through our connected services. This Privacy Policy only applies to our connected services that link to this Privacy Policy. However, our connected services may contain links to third-party sites or services. We do not endorse and are not responsible for the content of third-party websites or resources, and our Privacy Policy does not apply to any sites that are not controlled by OVERGO, even if you access such sites via a link on our connected services. You should review the privacy policies and terms of use of any third-party site before providing any information to the controller of such site.
Retention Of Your Personal Information
We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How We Protect Your Information
We have implemented appropriate technical and organizational data security measures designed to protect the security of any personal information we process from unauthorized access, loss, or misuse. To the extent appropriate or required by applicable law, these security measures include the following:
- Access to personal information is limited to authorized employees and service providers who need access to perform the activities described in this Privacy Policy on our behalf.
- Personal information is pseudonymized where appropriate or required by law, and sensitive personal information transferred to or stored on any mobile device is encrypted using industry-accepted encryption solutions.
- Personnel engaged in the processing of personal information are informed of the confidential nature of personal information, receive appropriate training on their responsibilities, and are obligated pursuant to our policies to maintain the confidentiality of personal information.
- The effectiveness of our security measures are regularly tested, assessed, and evaluated to ensure the ongoing security of processing systems.
- Internet-connected databases containing personal information are monitored for unauthorized intrusions using network-based and/or host-based intrusion detection mechanisms.
- Service providers and other third parties engaged by us to process personal information on our behalf are contractually obligated to process personal information only on our documented instructions and must provide similar security measures as those used by us or as required under applicable law.
All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Although we strive to provide reasonable and appropriate security for the personal information we process, no security system can prevent all potential security breaches. In particular, email or forms sent using our connected services may not be secure. You should take special care before deciding to send us information via email and the transmission of personal information to and from our connected services is at your own risk. Further, if you create an account through our connected services, it is your responsibility to protect your access credentials from unauthorized access or use.
Your Privacy Rights
You have the rights and choices regarding the processing of your information as described below.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can log into your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
SMS Communications
By providing your mobile phone number, you consent to receive SMS (text) messages from OVERGO. These messages may include promotions, cart reminders, and other marketing communications. Message frequency varies. You may opt-out at any time by replying STOP or by following the unsubscribe instructions provided in the message. Standard message and data rates may apply.
- Cookies and SMS Abandoned Cart Disclosure. The Website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.
- Third-Party Data Sharing. We will not share your opt-in to an SMS campaign with any third-party for purposes unrelated to providing you with the services of that campaign. However, we may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services. These third parties may include platform providers, phone companies, and vendors who assist us in the delivery of text messages. For further details about how we collect, use, and protect your information, please see the other sections of this Privacy Policy.
Changes in Preference and Opting Out of Email Marketing
We comply with the CAN-SPAM Act of 2003 and do not spam or send misleading information. Should you wish to no longer receive communication from us, you have the option of unsubscribing by clicking “unsubscribe” in the bottom of the email we send to you or by contacting us using the details provided under How To Contact Us below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. As for third-party websites, please contact them directly to unsubscribe and/or opt out from their communications. We are in compliance with the GDPR along with the email marketing service we use to collect your data.
Jurisdiction-Specific Rights
In some regions and jurisdictions (such as California and other U.S. states, and the European Economic Area), you may have certain additional rights under applicable data protection laws. To the extent that relevant jurisdictions grant additional privacy rights to individuals, these rights are described separately under the applicable Supplemental Information and Rights sections included with and incorporated in, this Privacy Policy below.
Controls For Do-Not-Track Features
Our connected services do not respond to “do not track” requests or signals at this time. Certain web browsers may allow you to enable a “do not track” option that sends signals to the websites you visit indicating that you do not want your online activities tracked. Right now, there is no industry standard for how companies should respond to “do not track” signals, although one may be adopted in the future. If we do so in the future, we will modify this Privacy Policy accordingly. More information about “do not track” is contained in our Cookie Notice and Controls below.
Important Information Regarding Minors
Our connected services are intended for general audiences. We are in compliance with the requirements of the Federal Trade Commission’s Children's Online Privacy Protection Act (COPPA), and as such we do not knowingly collect any personal information from children under the age of 13 through our connected services, except after obtaining verifiable parental consent or as otherwise permitted under applicable law.
IF YOU ARE NOT OLD ENOUGH TO FORM LEGALLY BINDING OBLIGATIONS IN YOUR APPLICABLE JURISDICTION, PLEASE TALK TO YOUR PARENTS OR GUARDIANS BEFORE USING OUR ONLINE SERVICES OR PROVIDING YOUR NAME OR OTHER PERSONAL INFORMATION TO OVERGO. YOU CANNOT SUBMIT INFORMATION TO OUR ONLINE SERVICES WITHOUT YOUR PARENT’S OR GUARDIAN’S PERMISSION. If the parent or guardian of a child believes that their child has provided us with personal information without permission, the parent or guardian should contact us using the details provided under How To Contact Us below to request access to the information and deletion of such information where required. For more information regarding protecting children’s privacy online visit https://www.ftc.gov/business-guidance/privacy-security/childrens-privacy.
How To Contact Us
If you have any questions or comments about this Privacy Policy, or to submit a request or otherwise exercise your privacy rights under this Privacy Policy, please contact us at support@overgo.co.
Terms and conditions
Overgo AI, Inc. is a technology company that provides a platform enabling luxury and premium hotel discovery, comparison, and booking access. The terms “we”, “us”, “our”, and “Overgo” refer to Overgo AI, Inc., a Delaware corporation. The term “you”, “guest”, “traveler” or “participant” refers to the person making a booking with us and all members of their group. Nuitée is Overgo’s booking platform. The term Nuitée refers to Nuitée Travel Limited, a company registered in Ireland, with its registered office address at 4 Waterloo Rd, Ballsbridge, Dublin, D04 A0X3, Ireland. Nuitée is an independent intermediary of Overgo in respect to bookings made and provided by Overgo. All bookings made with Overgo will be processed by Nuitée and as such, Nuitée’s terms and conditions, in addition to these Terms and Conditions, will apply to your booking.
Your booking is between You and Nuitée. For the avoidance of doubt Nuitée has agreed to hold Overgo harmless for any aspect of the booking. Any queries relating to your booking should be directed to Nuitée. Any questions related to membership should be directed to Overgo.
Contract. We draw your attention to the terms and conditions of travel herein, which include all documents, correspondence, and the terms and conditions of our Suppliers (as herein defined) and form the basis of our legally binding contract with you (“Terms and Conditions”). Before making a booking with us, you must ensure that you have read and understood these Terms and Conditions and the terms and conditions of our booking intermediary, Nuitée. Please be aware that these Terms and Conditions contain waivers of liability as well as waiver of class action and venue selection and notice clauses. By making any payment to Overgo or Nuitée, you are accepting all of the Terms and Conditions set forth herein (including the Cancellation and Chargeback sections) and acknowledging that you have read the Terms and Conditions of this legally binding agreement and agree with it. If you do not agree with any part of these Terms and Conditions, you must not make a booking with us or Nuitée or pay us in connection with our services. If you are making a booking as a lead guest of a group or family, you are responsible for sharing these Terms and Conditions with all travelers joining you and are financially responsible for the booking. Overgo will not be liable for your failure to share these Terms and Conditions with all travelers in your group.
You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these Terms and Conditions on their behalf, and (c) the information supplied by you, or members of your group or family, is true and correct. Further, you agree that any violation of these Terms and Conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, and (c) your being denied access to the applicable Travel Products.
Changes to these terms and conditions. Overgo reserves the right, in our sole discretion, to change these Terms and Conditions at any time and without notice. Updated versions of the Terms and Conditions will be posted here at www.overgo.co on this website and are effective immediately on posting, and as such the current terms will apply to your booking.
Scope and role of Overgo. Overgo does not provide, own, manage, operate, supervise or control the travel services and products that are or may be provided as part of your trip, such as hotel accommodations or travel insurance (the “Travel Products”). All Travel Products are owned, controlled, operated, or made available by independent third parties such as hotels (the “Suppliers”). The Suppliers are solely responsible for the Travel Products as well as any and all benefits, perks, or amenities, including without limitation, resort credits, free specialty dining, spa credits, in-room amenities, etc. The Supplier’s terms, conditions and privacy policies apply to your booking so you must agree to and understand those terms. Your interaction with any Supplier is at your own risk; Overgo does not bear any responsibility should anything go wrong with your booking or during your travel. Hence, as the traveler, you agree that Overgo acts only as a booking agent for the Supplier in acquiring accommodations and other Travel Products, privileges or services for the travelers’ benefit. Overgo may also receive compensation in the form of subscription fees, booking fees or other professional service fees which are payable by you.
TRAVELER FURTHER AGREES THAT OVERGO SHALL NOT BE LIABLE FOR ANY INJURY TO PERSON OR PROPERTY, OR ANY OTHER LIABILITY WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, LIABILITY FOR ANY DIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR INCIDENTAL DAMAGES IN CONNECTION WITH THE TRAVEL PRODUCTS OR SERVICES BOOKED WITH ANY SUPPLIER THROUGH OVERGO. OVERGO SHALL NOT BE LIABLE FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY, BANKRUPTCY, INSOLVENCY, OR NON-PERFORMANCE WHICH MAY OCCUR DUE TO THE FAULT, WILLFUL ACTS OR OMISSIONS, NEGLIGENCE OR OTHERWISE OF ANY SUPPLIER AND/OR OVERGO OR PERSON(S) ENGAGED IN OR RESPONSIBLE FOR ANY TRAVEL PRODUCTS, OR OTHERWISE IN CONNECTION THEREWITH.
Please review all documents, including the cancellation policies and terms and conditions of the Suppliers and Nuitée, carefully and promptly as we will not be responsible for any errors or your unawareness of Suppliers’ or Nuitée’s terms. It is your responsibility to review all travel documentation and alert us within twenty-four (24) hours of any corrections.
Overgo subscription fees. Overgo charges an annual subscription fee in a minimum amount of $350 (“Subscription Fee”) paid in full on the day you sign up for our services. Any and all fees relating to Overgo’s subscription services are NON-REFUNDABLE and must be received in full by Overgo before any booking is made. The Subscription Fee is separate and distinct from the cost of any booking.
Booking and payment. After you have subscribed, when you are ready to book your hotel, visit our website at www.overgo.co. Select the destination, dates, number of rooms and passengers along with the accommodation provider of your choice. All bookings are processed and handled through Nuitée. Your booking will be confirmed upon receipt of the requested traveler information and payment of your applicable deposit. Such confirmation will be sent electronically to Nuitée who shall oversee storage and conservation to guarantee the booking. By clicking on the 'Book' button of the payment page you give your consent for the payment to be made.
In the event of any mistakes made during the booking process input, you can identify and correct them before you click accept on the Book/Confirm. However, if you have already confirmed the booking, please send an email to vip.support@nuitee.com or call Nuitée’s Customer Service Centre.
Once the booking is made, you will be provided with an electronic copy of the booking confirmation which, together with these terms, form part of the Agreement made between us, Nuitée, and you and which confirms the details regarding your booking. Please note, Nuitée will only deal with the lead name listed on the booking in all subsequent correspondence, which may include amendments and cancellations. Your acknowledgement and agreement to these terms and conditions is required in connection with the foregoing.
Once your booking is processed, we will provide you with instructions regarding payments and all due dates. Failure to make any payment by the stipulated deadline, including full and final payment, may result in the cancellation of your travel. In such a case this would be considered a cancellation by you and the cancellation terms and fees as described below would be in effect.
Please review all correspondence and documents carefully and promptly as we will not be responsible for any errors. It is your responsibility to review all documentation and alert us within twenty-four (24) hours with any corrections.
Traveler information. We bring to your attention the importance of accuracy. Names provided to secure reservations must match travelers’ respective government identification. Complete traveler information as requested is required. It is your responsibility to review all travel documentation and alert us within twenty-four (24) hours of any corrections. Travelers voluntarily assume full and sole responsibility for any and all risks and/or costs involved with failure to report any errors and/or omissions to documentation.
Non-package travel. The services, sold via Overgo do not constitute a Package or Linked Travel Arrangement within the meaning of Directive (EU) 2015/2302 (The Package Travel and Linked Travel Arrangements Regulations 2018), and The Package Holidays and Package Tours Regulations 1992. Nuitée is an independent intermediary in respect of bookings made and provided by independent third parties. Nuitée bears no responsibility for the proper performance of the Supplier. In case of any problems, you should contact the accommodation provider directly.
Booking price. Please note that the prices quoted do not include any charges your bank or credit card providers may charge you for the transaction.
The price that you will pay when you confirm your booking includes:
- The total cost of the services specified on the booking confirmation voucher. Please note complementary services are not included and may be subject to a fee payable on the spot because of their use.
- Taxes/VAT. Please note the price of your booking may not include all local fees which will be payable locally. We will do our best to include an indication of the type of additional fees which you may still have to bear.
- Current Resort Fees if you are staying in a resort (i.e. USA),
- Some countries have a local tax, known as 'occupation tax' or 'tourist tax', which must be paid directly by you to the accommodation provider.
Many Suppliers request to hold deposits on a credit or debit card for incidental charges incurred during the stay.
Booking promotions. A discount code is a code providing you with the right to a discount for a specified time period and under certain conditions established by Nuitée.
How to use a Discount Code? A discount code may only be used via web pages. A promotional discount code may be used on this website, upon request through the reservation process; the code will have to be entered when you make your booking. A promotional code may be used once only and for one online booking only. It cannot be applied retrospectively and must be applied at the time of booking.
Can Nuitée Cancel or Refuse to Redeem a Discount Code? Nuitée may at any time cancel, withdraw, or refuse to redeem a discount code if Nuitée reasonably believes that a code is being used unlawfully or illegally. You agree that you will have no claim against Nuitée or Overgo in respect of any such cancellation or rejection.
Changes to booking price. In the event of an increase in your booking price of more than 10% of the booking price for external circumstances beyond Nuitée's control you may cancel your booking within fourteen (14) days from the date of the amended invoice. If you cancel your booking, you will receive a full refund of all monies paid. The price quoted on the last amendment invoice issued is guaranteed unless you change your booking. The information provided by Overgo and Nuitée has been provided in good faith; however, Nuitée and Overgo cannot guarantee it is completely free from inaccuracies such as typographical errors. Nuitée or Overgo does not accept liability for any error or omission that may exist in the information supplied. Nuitée or Overgo will not be responsible if a change in price results from a human error, obvious errors, or wrong information given by those suppliers or authorities.
Minors. Child prices and other conditions relating to children are agreed with each accommodation provider and are not based on any specific criteria. For any special requirements such as bed cots, please ensure the same requirement is included when you make your booking.
Booking payment. At the time of your booking, the full quoted amount will be deducted from your credit or debit card. Payment transactions through the Website are encrypted by a secure payment system.
Our secure environment ensures credit card details cannot be intercepted and are not revealed to anyone other than to financial institutions required to process the payment instruction.
Our payment system currently accepts the following credit and debit cards: Visa, Mastercard, American Express, Discover and Diners, China UnionPay, JCB, Cartes Bancaires, Interac.
If a signed authorization from a cardholder is required, Nuitée will contact the cardholder. For any queries that you may have, please contact our Customer Services Centre.
Third person. Many Suppliers consider the booking of a third person as a reservation for an extra bed in a two-person room. This extra bed is provided at an extra cost which will be included in your final price, unless otherwise specified under the 'Important Information' on the booking page, just below the personal information section.
Payment methods and chargebacks. Payments will be processed through a secure online system and can be made via major credit or debit cards including Visa, Mastercard, American Express and Discover. Travelers must provide us with a click (checkbox) or signed authorization for every transaction for your trip. Your authorization is a legally binding agreement for us and/or the Supplier to process payment and an acknowledgement and agreement to these Terms and Conditions including the cancellation terms. Additionally, you agree not to make any improper chargebacks.
In certain cases, you can dispute charges with credit card and other payment facilitation companies ("chargebacks"). Before initiating a chargeback on the booking amount, the traveler must send an email to vip.support@nuitee.com concerning any questions or concerns about our charges. Before initiating a chargeback on the subscription fee amount, the traveler must send an email to support@overgo.co concerning any questions or concerns about charges. We will work with you in attempting to resolve your concerns. Overgo retains the right to dispute any chargeback that is improper and recover any costs, including attorney’s fees, related to improper chargebacks and to cancel any travel reservation related to that improper chargeback. The following chargeback scenarios are improper, and we retain the right to investigate and rebut the chargeback claims below, including without limitation:
- Chargebacks resulting from non-cancellable reservations, whether or not the reservation is used.
- Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card (this does not include credit card fraud).
- Chargebacks arising from inconsistency or inaccuracy with regard to the Supplier’s product description.
- Chargebacks resulting from force majeure or other circumstances that are beyond the control of Overgo or the Supplier.
- Chargebacks resulting because you do not agree with the cancellation policy.
- Chargebacks resulting because you were not provided with an itemized breakdown of costs in connection with your trip.
- Chargebacks resulting from an experience where you were not satisfied with the services/products provided by travel Supplier.
Fraud or unlawful activity. Payments must be authorized by the cardholder named in the booking. We withhold the right to cancel or block your booking payment without prior notice if the transaction has an elevated risk of fraud measured by examining a range of pre-set data; the cardholder did not authorize the payment and claims that the booking is fraudulent; or we have good reason to suspect the cardholder or passenger is connected to other fraudulent activity.
If Nuitée has reasonable grounds to suspect that the booking is fraudulent, it may cancel it automatically and send a notification email to the email address provided by the customer at the time of booking.
From time to time, we are asked by banks and card issuers to investigate transactions which the cardholder believes to be fraudulent and for which you give your express consent to share your personal data. If during such investigation we reasonably establish that a cardholder has claimed a transaction to be fraud in error, then the booking will be subject to further internal checks. Any future bookings connected to such cardholder details may be denied until such time as any outstanding monies owed to us relating to the error are recovered.
Cancellation of Overgo subscription by you. You may cancel your subscription by notifying Overgo at support@overgo.co. In the event of cancellation, all fees are NON-REFUNDABLE.
Booking modification or change by you. All modifications are subject to availability. In case the changes are possible, you may be asked to pay an administration fee charged and collected by Nuitée. All urgent amendments (bookings within seventy-two (72) hours prior to arrival) should be processed by email. Please send a change request to Nuitée’s email vip.support@nuitee.com To emphasize the urgency you can call Nuitée’s Customer Service Centre. The 'Contact us' section on the Website identifies the applicable telephone number. All change requests must be in writing and come from the lead traveler. Some changes may be treated by Nuitée as a cancellation of your current booking and require a request to book a new reservation. When changing your booking, the price of your new booking will be based on the price that applies on the day Nuitée confirms your change request.
Booking cancellation by you. All cancellations must be made through Nuitée and not directly through the accommodation provider. To proceed with a cancellation, you should click on the link 'Booking Details' sent to you in your booking confirmation email. There, you'll find your booking details along with a cancellation policy. By clicking on the button 'Action' you will be able to cancel the booking. If you experience an error, or you're not able to find the 'Booking details' page, please send an email to vip.support@nuitee.com to our Customer Service Team for assistance. All cancellations, not done through the website, must be in writing and confirmed by our Customer Service Team. The charges will apply according to the cancellation policy of the booking.
During the booking process, you will be notified of the cancellation fees that apply to your reservation, as well as the period for them to be applicable. Cancellation deadlines are based on the GMT (Greenwich Mean Time) hour and date.
Cancellation charges are dependent upon the Supplier and, in some cases, can be up to 100% of the total booking price. If for exceptional reasons the cancellation cannot be made via the website, your letter of cancellation must be sent in writing to Nuitée detailing the destination and reservation number. We will acknowledge receipt and provide you with details of all the charges, which may be applicable.
If you decide to leave the accommodation before the reserved departure date, then you should address any claim for a refund of any unused nights to Nuitée within 21 days following the effective date of departure, together with written confirmation from the accommodation provider of the time and date of your departure.
The accommodation provider may charge the full amount of the original reservation depending on the conditions of each booking (i.e. non-refundable bookings). In case of cancellations, Nuitée will refund the total amount paid, minus the cancellation fee incurred with respect to the transfer provider service within five (5) to twenty (20) working days of the cancellation notification.
For bookings in California, you may cancel your booking without penalty for up to twenty-four (24) hours after the booking is confirmed, provided the change or cancellation is made at least seventy-two (72) hours before check-in time. If the cancellation is made according to these terms, Nuitée will issue a full refund to your original form of payment within thirty working (30) days.
Failure to honor booking (no-show)
If you do not show up on the arrival date/at the time stated on your booking voucher and a cancellation had not been previously made, you and/or any member of your booking will not be entitled to a refund. Your absence / failure to show up, without prior notice, will be treated as a cancellation made with less than 24 hours' notice, as stated above. Therefore, we will not refund any amount. Nuitée will inform you of the cancellation fee generated to pay, which can be up to 100% of the amount of the booking.
Booking modification or change by Nuitée. Nuitée and Overgo aim to give you what was promised but sometimes things change. Nuitée can make a change at any time but you will be notified before your stay if possible. Occasionally, Nuitée may make a major change to your accommodation. If Nuitée and/or Overgo tell you about any of these major changes after receiving confirmation of your booking, you may either:
- Accept a replacement booking from Nuitée of at least equivalent standard or superior quality, at the date of the change, if this can be provided; or
- Accept a replacement booking from Nuitée of a lower standard, at the date of the change, where available together with the difference in price between the original booking and the lower standard booking;
- Cancel your booking with Nuitée and receive a full refund.
You must let Nuitée know your choice within three (3) days of receiving our communication. If you do not inform Nuitée within three (3) days, Nuitée and Overgo shall assume that you wish to cancel your booking and receive a full refund of all monies paid. If you choose the new arrangements, the terms and conditions applicable to your booking will not change and such will still apply to your new booking. If Nuitée makes a major change due to a Force Majeure event as described more fully in the Force Majeure section, Nuitée will refund the difference in price if the replacement accommodation is of a lower price at the date of the change.
Booking cancellation by Nuitée. If Nuitée cancels your booking, except as provided for in the Force Majeure section, you can either have a full refund or accept a replacement booking from us of:
- At least equivalent standard or superior quality at the date of cancellation, if we are able to offer you one;
- Accept a replacement booking from us of a lower standard, at the date of the change, where available together with the difference in price between the original booking and the lower standard booking.
If you choose the new arrangements, the terms and conditions applicable to your booking will not change and these will still apply to your new booking.
Travel protection and insurance. Travel Protection Coverage is NOT included in the cost of your booking. It is the traveler’s responsibility to protect their purchases and bookings. For this reason, Travel Protection/Insurance Coverage is strongly recommended, and such plans should cover Trip Cancellation or Interruption, Medical Expense, Emergency Evacuation/Repatriation, and Baggage insurance. Travel protection/insurance plans can help protect you in the event of loss of NON-REFUNDABLE trip deposits and any other payments that result from cancellation or trip interruption (due to a covered reason such as injury or illness before or during the trip). It also helps with reimbursement for costs related to, and not limited to, medical emergencies (including costly medical evacuation and repatriation costs), delayed or missed connections and baggage delay/loss. Travel protection/insurance plans, which may include Cancel For Any Reason coverage, typically must be purchased within ten (10) days of initial trip payment in order to qualify for a pre-existing condition waiver.
Overgo is not liable for any issues that result with said travel insurance options. Overgo is not qualified to answer technical questions about the benefits, exclusions, and conditions of travel coverage plans and as such we cannot evaluate the adequacy of the prospective insured's existing insurance coverage. Further, we cannot guarantee that any insurance provider will approve coverage for a claim made under the insurer’s policy and make no representations about the extent of coverage for any policy it may offer or quote. Any cancellation fees will not be accepted as part of your claim. If you have any questions about your travel protection, call your insurer or insurance agent or broker.
Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. Overgo cannot be held responsible for denied entry if a traveler is unable to provide such details to authorities of insurance or denial of entry for any reason. Declining to purchase an adequate travel protection plan could result in the loss of your travel cost and/or require more money to correct the situation. You also acknowledge that without this coverage, there may be no way to recoup any losses, costs or expenses incurred.
BY DECLINING TO PURCHASE TRAVEL INSURANCE, TRAVELER ACKNOWLEDGES THE AFOREMENTIONED RISKS ABOVE. FURTHER, IF YOU CHOOSE TO TRAVEL WITHOUT ADEQUATE INSURANCE COVERAGE, OVERGO WILL NOT BE LIABLE FOR ANY OF YOUR LOSSES HOWSOEVER ARISING.
Force majeure. Overgo and Nuitée assume no liability for any loss, damage, delay, or cancellation resulting in whole or in part from an Act of God or any other force majeure condition, including, without limitation: natural disasters, fire, volcanic eruption, hurricane, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances, or any other acts of a similar nature, sabotage, cybersecurity issues and/or technology outages or disruptions, changes of schedules or operational decisions of air carriers, arrests, strikes or labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories, epidemics, pandemics (including, without limitation, COVID-19), or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel Supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by Overgo that impacts negatively on, or hampers, its ability to fulfill any of its contractual conditions (“force majeure”). In circumstances amounting to force majeure, we will not be required to refund any money to you, although if (and only if) we can recover any monies from our Suppliers (it being under no obligation to do so), we will refund these to you without any charge by Overgo.
Conduct of booking party. Nuitée or Overgo reserve the right to refuse to accept you as a customer or continue dealing with you if we believe your behavior is disruptive, threatening, or abusive, or you damage property, you upset, annoy, disturb, or put any other traveler or the agents or staff at the accommodation provider in any risk or danger, on the telephone, in writing or in person. Any accommodation we arrange must only be used by those people named on the final version of your booking confirmation. You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its content during your stay. These charges must be met by you and may have to be paid locally.
Currency conversion and bank fees. Currency rates are based on various publicly available sources and are not updated daily; as such, they cannot be guaranteed as completely accurate and should be used as guidelines only. Actual rates may vary. These fees may be applied by the card issuer as a charge to the cardholder's account. Nuitée shall receive the total price on a timely basis, and you hereby assume any cost or expenses that may arise from the payment.
Destinations and documentation. Travel to certain destinations may involve greater risk than others. Overgo urges travelers to remain informed daily as to current news, as well as to review travel prohibitions, warnings, announcements, and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to destinations can be found at https://travel.state.gov/content/travel.html and http://www.cdc.gov. In addition, you should consult with government websites to ensure that you are following all requirements for admittance into that country, including without limitation any COVID-19 requirements, as well as understanding local laws that govern travel within a country, such as medical tests and tracking. A U.S. State Department list of travel advisories is available: https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/. Should you choose to travel to a country that has been issued a travel warning or advisory, Overgo will not be liable for damages or losses that result from travel to such destinations.
Certain countries restrict travelers with criminal convictions, even if expunged. Please inform us prior to booking with us if this applies to you and seek separate legal counsel to confirm your ability to travel to your desired destination. If you are denied access to a country or a Supplier due to a conviction, Overgo shall not be liable for any losses, expenses, or refunds to you or anyone in your group.
In addition, recommended inoculations and vaccinations for travel may change and you should consult your practitioner for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations and vaccinations, take all recommended medication, and follow all medical advice in relation to your trip. Inoculation requirements can be found on the Center for Disease Control website at https://www.cdc.gov/.
Warning: USA travel restrictions to Cuba.
Citizens and residents of the United States traveling to Cuba are subject to the laws of the United States pertaining to the U.S. embargo of Cuba and require a license from the United States Government. No refunds will be made, or liability incurred with respect to any travel arrangements made by citizens or residents of the United States without required licenses.
YOU ACKNOWLEDGE ANY FAILURE TO STRICTLY COMPLY WITH THESE REQUIREMENTS MAY RESULT IN DENIED BOARDING OR AN UNDUE DELAY AT AN AIRPORT SECURITY CHECKPOINT CAUSING TRAVELER TO MISS FLIGHT(S), AND SUBSEQUENT SCHEDULED TRAVEL BOOKINGS TRIPS. OVERGO BEARS NO RESPONSIBILITY FOR ADVISING AND/OR OBTAINING REQUIRED TRAVEL DOCUMENTATION FOR YOU, OR FOR ANY DELAYS, DAMAGES, AND/OR LOSSES INCLUDING MISSED PORTIONS OF YOUR VACATION RELATED TO IMPROPER DOCUMENTATION OR GOVERNMENT DECISIONS ABOUT ENTRY.
Health, pre-existing medical conditions, and persons with disabilities. It is essential that you advise us before booking if you do have any disability or pre-existing medical condition which may affect your trip, or if you have any special requirements as a result of any disability or medical condition (including any which affect the booking process). Overgo will communicate requests to Suppliers but cannot be responsible if Americans with Disabilities Act (ADA) accommodations are not available. Any accommodations provided will be at the sole expense of the traveler requiring the accommodation. Please note that accommodations outside of the USA may not be in compliance with the Americans with Disabilities Act (ADA) and may not have wheelchair accessibility. Our Suppliers are, unfortunately, unable to offer additional assistance to travelers with limited mobility and all such assistance will need to be provided by whoever the traveler is traveling with. Travelers with disabilities must notify Overgo at the time of booking of the status and identity of their non-discounted, fully paid travel companion who will be responsible for providing all necessary assistance. Please note we may request that you provide a letter from your doctor confirming your fitness to travel.
If you are pregnant or expecting at or around the time of your planned travels, please inform us prior to booking. Some Suppliers will not permit travel past certain gestational periods for your safety and the safety of your child/ren. If you become pregnant after booking with us, please consult with a doctor and review the Supplier terms and conditions as they relate to your booking to determine whether you will be permitted or prevented from traveling. If you are denied boarding embarkation, or access to a Supplier due to a pregnancy, Overgo shall not be liable for any losses, expenses, or refunds resulting from such loss in access for you or anyone you travel with.
For the safety of our guests, Overgo reserves the right to request health information prior to travel and to exclude any participants it deems unfit for travel at its sole discretion.
Non-responsibility. Overgo and its members, managers, owners, employees, affiliates, agents, contractors and representatives (“Representatives”) use third party Suppliers to arrange accommodations, lodging, and all other services related to this trip including booking which is handled by Nuitée. Overgo is an independent contractor and is not a Representative of any of these Suppliers or Nuitée. Overgo does not own, manage, operate, supervise, or control any hotel, or any other entity that supplies services related to your trip. All Suppliers and Nuitée are independent contractors and are not Representatives of Overgo. All tickets, receipts, coupons, and vouchers are issued subject to the terms and conditions specified by each Supplier, and by accepting the coupons, vouchers, and tickets, or utilizing the services, all travelers agree that neither Overgo, nor its Representatives are or may be liable for any loss, injury, or damage to any trip traveler or their belongings, or otherwise, in connection with any service supplied or not supplied resulting directly or indirectly from any occurrence beyond the control of Overgo including in the event any third-party providers or healthcare professionals seek to assist with medical or other help and we are not liable for any costs or missed activities in relation to said assistance. Overgo assumes no responsibility or liability for any delay, change in schedule, loss, injury or damage or loss of any traveler that may result from any act or omission on the part of others; Overgo assumes no responsibility or liability for personal property; and Overgo shall be entirely relieved of any obligations under these Terms and Conditions in the event of any force majeure. Overgo accepts no responsibility for lost or stolen items. Further, Overgo reserves the right to refuse any customer or potential customer at its sole discretion.
Indemnification. Traveler agrees to and shall indemnify and hold harmless Overgo and its Representatives from any expenses, losses, liabilities, damages, judgments, settlements and costs (collectively, “damages”) involved with or incurred by Overgo or its Representatives (including, without limitation, reasonable attorneys’ fees and the advancement of same) with respect to any claims, law suits, arbitrations, or other causes of action, which result, directly or indirectly, from: (i) your breach or violation, or threatened breach or violation, of these Terms and Conditions; (ii) any of your acts or omissions, including any damage caused by you to persons or property while participating in the trip, (iii) any force majeure or inherent risk of travel; or (iv) claims brought by third parties in connection with any of the foregoing. The terms of this INDEMNIFICATION paragraph shall survive any termination or cancellation of these Terms and Conditions, whether by operation of law or otherwise.
Photographic and video likeness and feedback. Traveler hereby gives consent and grants to Overgo a royalty-free, perpetual, and irrevocable license to publish any testimonials, reviews, photographs and/or videos of the trip or traveler in any form of media without obtaining further consent and without compensation, solely for the purposes of marketing our trips. Each traveler releases Overgo and its Representatives from any liability in connection with any use of such photographs and/or video. Notwithstanding the foregoing, if a traveler desires to have a specific photo or video removed from our website or social media, please request said removal per the email below.
Governing law and venue. These Terms and Conditions and all attachments hereto and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Delaware exclusive of conflict or choice of law rules. Any claims shall be brought in a court of competent jurisdiction located in New Castle County in the State of Delaware.
Class action waiver and limitation of damages. YOU AGREE THAT YOU WILL ONLY BRING CLAIMS AGAINST OVERGO IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. OVERGO SHALL NOT IN ANY CASE BE LIABLE FOR OTHER THAN COMPENSATORY DAMAGES, AND YOUR PAYMENT OF A DEPOSIT ON A TRIP MEANS THAT YOU AGREE TO THESE CONDITIONS OF SALE AND EXPRESSLY WAIVE ANY RIGHT TO PUNITIVE DAMAGES. YOU FURTHER AGREE THAT IN NO EVENT SHALL OVERGO’S LIABILITY TO YOU (OR ANY MEMBER OF YOUR TRAVELING PARTY, OR YOUR/THEIR HEIRS, SUCCESSORS AND ASSIGNS), FROM ANY CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, INDEMNITY, EQUITY, OR OTHERWISE), EXCEED THE AMOUNTS PAID TO OVERGO FOR THE SERVICES OVERGO PERFORMED AND PROVIDED TO YOU IN CONNECTION WITH THESE TERMS AND CONDITIONS, AND THIS IS YOUR SOLE AND EXCLUSIVE REMEDY FOR A BREACH OF THESE TERMS AND CONDITIONS BY OVERGO.
Jury waiver and notice of claim and intention to commence action. YOU HEREBY AGREE TO WAIVE YOUR RIGHT TO TRIAL BY JURY. YOU UNDERSTAND AND AGREE THAT NO CLAIMS WILL BE CONSIDERED AND THAT YOU WILL NOT BRING SUIT AGAINST OVERGO UNLESS YOU HAVE FIRST PROVIDED A WRITTEN NOTICE OF CLAIM TO OVERGO WITHIN THIRTY (30) DAYS AFTER THE TRIP OR CANCELLATION OF THE TRIP, FURTHER PROVIDED THAT YOU AGREE TO FILE SUIT WITHIN ONE (1) YEAR OF THE INCIDENT AND YOU ACKNOWLEDGE THAT THIS EXPRESSLY LIMITS THE APPLICABLE STATUTE OF LIMITATIONS TO ONE (1) YEAR.
Electronic communications. You consent to receive electronic communications, and you agree that all documents, notices, disclosures, and other communications that we provide to you electronically, via email or through text, satisfy any legal requirement that such communications be in writing.
Entire agreement and severability. These Terms and Conditions, including the terms and conditions of our Suppliers and Nuitée, and any other documents, including invoices, that we provide you constitutes the entire agreement, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, with respect to Overgo. If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. Failure by us to exercise or enforce any right or provision of these legally binding Terms and Conditions shall not constitute a waiver of such right or provision.
Miscellaneous. These Terms and Conditions shall be written in, and all other communication under or in connection with these Terms and Conditions shall be in, the English language. Any translation into any other language shall not be an official version thereof, and in the event of any conflict in the interpretation between the English version and such translation, the English version shall control. Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party. The provisions of these Terms and Conditions, which by their nature extend beyond termination or expiration of these Terms and Conditions (whether by operation of law or otherwise) shall survive the expiration or termination of these Terms and Conditions to the full extent necessary for their enforcement and for the protection of the party in whose favor they operate.
Complaints. It is very rare for things to go wrong. If they do, you must tell the Supplier in question (e.g. the hotel), Overgo, and a representative of Nuitée immediately upon discovering the problem. Should Overgo, Nuitée, or the Supplier be unable to resolve the problem immediately, you should contact Nuitée's Customer Service Team and we will assist you by filing out a complaint form. Complaint forms can be requested by emailing Nuitée at vip.support@nuitee.com.
Contacting you outside of the booking process. If you book via our website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. In the event of disruptions or changes to your booking we may contact you via email, phone or SMS.
Contact us. Overgo AI, Inc. and Nuitée welcome your questions or comments regarding your trip:
Email: support@overgo.co
Attn: Support Team
Phone: +1-307-200-8977
Please contact Nuitée’s Customer Service Centre for any queries. The “Contact us” section on the Website identifies the applicable telephone number. Nuitée can also be contacted by email to vip.support@nuitee.com. For emergencies we recommend using Nuitée’s “emergency number” which will appear in your booking confirmation.
Cookie Preferences
To learn more about the types of cookies we use, read our cookie policy.
Cookies Policy
We, Nuitée Travel Limited, respect and value the significance of your privacy and are dedicated to protecting your personal information. This Cookies Policy should be read alongside our terms and conditions.
We are a registered company, incorporated in Ireland with VAT/TAX reference IE3388031IH. Our registered address is located at 11 O'Connor Square, Tullamore Co Offaly R35 N8W9, Ireland.
Our website, overgo.co, utilizes cookies to differentiate you from other users of our website. This enables us to enhance your browsing experience and make improvements to our site.
A cookie is a small file consisting of letters and numbers that we store on your browser or computer's hard drive with your consent. Cookies contain information that is transferred to your computer's hard drive.
Cookies play a vital role in ensuring a consistent and efficient experience for users of our website. They are text-only strings of information that our website transfers to the cookie file in your browser's hard disk. This allows the website to remember your identity, either for a single visit or multiple visits.
There are two types of cookies used on our website: session cookies and persistent cookies. Session cookies are temporary and remain in the cookie file of your browser until you leave the site. Persistent cookies remain in the cookie file for a longer period (the duration depends on the specific cookie).
Cookies typically include the domain name from which the cookie originated, its "lifetime," and a value, often a randomly generated unique number.
Cookies enable us to gather information about users of our site, which helps us provide you with an enhanced user experience and tailor our services to your individual needs. This information may include your IP address, web browser details, and online activity. However, we do not collect or store sensitive data such as passwords.
By using our website with your browser settings configured to accept all cookies, we interpret this as your desire to use our products and services, and your consent to our use of cookies and other technologies as described in this Cookies Policy.
We utilize the following types of cookies on our website:
- Strictly necessary cookies: These cookies are essential for the functioning of our website. They enable you to access secure areas and log into your account.
- Analytical or performance cookies: These cookies help us analyze and understand how visitors use our website. They provide us with information about the number of visitors and their navigation patterns.
- Functionality cookies: These cookies recognize you when you revisit our website. They allow us to personalize the content for you and remember your preferences.
- Targeting cookies: These cookies track your visits to our website, including the pages you have viewed and the links you have followed.
| Cookie Name | Purpose | Place of Processing | Privacy Policy |
|---|---|---|---|
| overgo.co uses analytical cookies and Google Analytics | To measure website traffic, analyze user behavior, and improve our service. | United States | Google Privacy Policy |
| Nuitée uses analytical cookies and the Intercom Messenger service provided by Intercom, Inc. | To analyze user behavior, and improve/support service. Intercom allows recording chat, support conversations and offers for later playback. | United States | Intercom Privacy Policy |
Please be aware that third parties, such as advertising networks and providers of external services like web traffic analysis services, may also utilize cookies on our website. These cookies are beyond our control.
By continuing to use our website, you consent to the usage of cookies for the purposes outlined above.
We reserve the right to modify this Cookies Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
You have the option to block cookies by adjusting your browser settings to refuse the placement of cookies, either all or some of them. However, please note that if you choose to block all cookies, including essential ones, you may not be able to access certain parts or features of our website.
If you have any questions or wish to exercise your data protection rights, you can contact us by sending an email to privacy@nuitee.com. We will be happy to assist you in addressing your concerns or inquiries regarding your personal data.
Manage Cookie Preferences
We are a registered company, incorporated in Ireland with VAT/TAX reference IE3388031IH. Our registered address is located at 4 Waterloo Rd, Ballsbridge, Dublin, D04 A0X3 Ireland.
Our website, overgo.co, utilizes cookies to differentiate you from other users of our website. This enables us to enhance your browsing experience and make improvements to our site.
A cookie is a small file consisting of letters and numbers that we store on your browser or computer's hard drive with your consent. Cookies contain information that is transferred to your computer's hard drive. Cookies play a vital role in ensuring a consistent and efficient experience for users of our website. They are text-only strings of information that our website transfers to the cookie file in your browser's hard disk. This allows the website to remember your identity, either for a single visit or multiple visits.
There are two types of cookies used on our website: session cookies and persistent cookies. Session cookies are temporary and remain in the cookie file of your browser until you leave the site. Persistent cookies, on the other hand, remain in the cookie file for a longer period (the duration depends on the specific cookie).
By using our website with your browser settings configured to accept all cookies, we interpret this as your desire to use our products and services, and your consent to our use of cookies and other technologies as described in this Cookies Policy.
These cookies are essential for the proper functioning of the website and cannot be disabled.
These cookies collect information about how you use our website. All of the data is anonymized and cannot be used to identify you.
We're at your disposal
Our customer service is here to answer all your requests by mail or phone